Frequently Asked Questions (FAQ)
How can I contact The Phone Guys for customer support?
You can reach our customer support team through the “Contact Us” page on our website. We are also available by phone during our regular business hours.
What are your store hours?
Our store in Kilkenny, Ireland, is open seven days a week. Our regular store hours are as follows:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 5:00 PM
Do you offer online shopping and shipping services?
Yes, we do offer online shopping through our website. You can browse our selection of products, make purchases, and choose from various shipping options, including local and international delivery.
What payment methods do you accept?
In our physical store, we accept cash, debit cards, credit cards, and contactless payments. For online shopping, we accept secure payment methods such as PayPal and major credit cards.
Do you provide gift wrapping services?
Yes, we offer complimentary gift wrapping services for your purchases. Just let our staff know, and we’ll make sure your items are beautifully wrapped.
What is your return and exchange policy?
We have a hassle-free return and exchange policy. You can find detailed information on our “Returns and Refunds” page, including how to initiate a return and our refund process.
Can I reserve products for in-store pickup?
Absolutely! You can reserve products online and select the “In-Store Pickup” option during checkout. We’ll have your items ready for you when you visit our store.
Do you have a loyalty or rewards program for customers?
Yes, we offer a loyalty program that rewards you for your continued support. Earn points with each purchase and redeem them for exclusive discounts and special offers. Learn more on our “Loyalty Rewards” page.
Are there ongoing sales or promotions?
To stay updated on our current sales and promotions, check our “Promotions” section on the website. We frequently offer discounts on popular items.
Is there parking available near the store?
Yes, there are parking facilities near our store in Kilkenny. Please visit our website for information on nearby parking options and associated costs.
Do you provide technical support for products purchased in-store?
Yes, we offer technical support for products purchased at The Phone Guys. Our knowledgeable staff is here to help you with any questions or issues related to your purchase. Contact us through our “Contact Us” page.
Can I track my online order?
Yes, once your order is dispatched, you will receive an email confirmation with tracking information. You can use this information to monitor the progress of your delivery.
What is your international shipping policy?
We offer international shipping services for customers outside of Ireland. Shipping times and charges may vary based on the destination country. Please review our international shipping options during checkout.
